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short courses
HOUSEKEEPING TECHNIQUES
Duration: 3 Months
Tuition fee: Kshs. 28,000.00 or US$670
If one has a large house, offices or hotel then one needs that housekeeping touch. Let those involved in cleaning service delivery be exposed to: -
- Control of cleaning equipment, materials and supplies
- Guest Room Service and Maintenance
- Cleaning Methods and Procedures
- Occupational Health and Safety
LAUNDRY AND DRY CLEANING TECHNOLOGY
Duration: 3 MonthsTuition fee: Kshs. 26,000.00 or US$615
This course equips the candidate with skills on how to operate the laundry. It covers:-
This course equips the candidate with skills on how to operate the laundry. It covers:-
- Washing materials and their control
- Laundry Operations Procedures
- Linen Control and Conservation
- Occupational Health and Safety
- Preventive maintenance
- Basics of textiles
FRONT DESK TECHNIQUES
Duration: 3 Months
Tuition fee: Kshs. 22,000.00 or US$530
Offering specialized training for receptionists for all establishments.
The course covers the following: -
- Professional Behaviour and Attitude
- Effective Work Procedures
- Effective Communication
- Cashiering Functions
- Selling Techniques
- Customer Relations
CUSTOMER CARE
Duration: 6 WEEKSTuition fee: Kshs. 18,000.00 or US$430
This course covers:-
- Principles of customer care
- Understanding customers
- Quality service
- Interpersonal skills, etc.
- Handling customer complaints
- Team work and Team building
- Measuring and monitoring customer service
- Professional behavior and etiquette
SUPERVISORY MANAGEMENT IN ORGANIZATIONS
Duration: 3 MONTHS
Tuition fee: Kshs. 30,000.00 or US$720
This 3-month course targets supervisors and middle level managers in hospitality, travel and tourism industries as well as financial and educational institutions and all other service related industries where supervision is a must for improved productivity and service delivery to customers. The main objective is to equip and refresh the participants with modern management practices. This course covers:
- Supervisory Skills and Techniques
- Leadership
- Discipline
- Communication
- Law of Employment
- Guidance and Counseling
- Management Functions and Principles
- Team Building
- Developing incentive plans
- Budgeting
- Managing Change
- Performance appraisals
TRAVEL AGENCY TECHNIQUES (FOUNDATION)
Duration: 6 MONTHS
Tuition fee: Kshs. 48,000.00 or US$1,150
Candidates wishing to pursue the IATA/UFTAA qualifications can now register in accordance with the requirements demanded by IATA/UFTAA. The course covers: -
- Business Environment
- Geography in Travel Planning
- Air Fares and Ticketing
- Travel Products
- Electronic Booking Tools (EBT)
- Travel Formalities
- Customer Services
TRAVEL AGENCY TECHNIQUES (CONSULTANT)
Duration: 6 MONTHS
Tuition fee: Kshs. 45,000.00 or US$1,025
Exam fee: US$389
The course covers:-
- Advanced Air Fares and Ticketing
- New Pricing Unit Concept (PUC)
- Selling Skills
- Tour Packages
- Transport and Accommodation
- Travel Law and Regulations
- Requirements
- One must have successfully completed and passed Travel Agency Techniques (Foundation)
HOTEL INFORMATION TECHNOLOGY (OPERA 5.0)
Duration: 8 weeks
Tuition: Kshs. 25,000.- or US$ 620
This course equips the candidate with skills in hotel information systems for effective guest service through the guest cycle. The following modules are covered:-
- Reservation
- Front Desk
- Accounts maintenance
- Bill Settlement
- Night Auditing
- Rooms Management
- Management Reports
INFORMATION TECHNOLOGY
Duration: 20 hrs per Package
Tuition: Kshs. 15,000 or US$ 340 for non Kenyans
CSK Exam Fee: Kshs. 5,000.
Enroll for computer classes and train in a mordern computer lab, equiped with the latest state of art technology in the following packages:-
- Introduction to Computers
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- CorelDraw
- PageMaker
- Internet
KITCHEN OPERATION TECHNIQUES
Duration: I Month (Full Day)
Fees: Kshs. 30,000.00 or US$ 720.00
This programme will expose candidates to emerging trends in cooking techniques for various catering establishments.
CAKE MAKING AND DECORATION
Duration: I Month (Full Day)
Fees: Kshs. 30,000.00 or US$ 720.00
Candidates wishing to learn or improve their cake and making skills can now do so by enrolling for this customer tailored course.
PASTRY & BAKERY TECHNIQUES
Duration: I Month (Full Day)
Fees: Kshs. 30,000.00 or US$ 720.00
This course offers a specialized training for Bakers and Pastry personnel as well as individuals.
KITCHEN MANAGEMENT
Duration: I Month (Full Day)
Fees: Kshs. 30,000.00 or US$ 720.00
Every catering establishment needs to have leaders in the kitchen who inspire and stimulate employees to go further than they otherwise would.
This course is designed for Chefs, Sous Chefs head cooks and section heads in the kitchen prepares them to effect leadership in the kitchen.
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