Front Office

The founding of the department goes back to the inception of the College in 1975.  The department offers a two-year Front Office Operations Certificate Course, and also lecturers Front office Management to Hotel Management students.

Vision

To be the worlds leading training center for professional front office personnel for the hospitality industry and other service industries.

Mission

To train front office personnel for the hospitality industry and other service organizations through highly qualified and professional personnel.

Short courses for the Hotel industry:-

Front Office Supervision

Guest Relations Techniques

Front Office Cashiering and Outlet cashiering

Front Desk Techniques

Management Development Programme:

It is carried out once a year usually in June for Front office Managers and general Managers in the industry.

Course Structure

After Graduationg, students are expected to work in the various sections of the Front Office. Reception, Cashiering. Guest Relations. Switchboard and Night Auditing. Other than the hotels other service industries such as the Airlines, Banks and Hospitals have found our graduates competent to serve in their organizations.

LECTURERS

1. Mr. Wilson Mwangi – Head of Department
2. Mr. Frederick Ndisi
3. Mr. James Kamau
4. Mr. Frederick Runye
5. Miss. Lilian Gikutha
6. Mr. Jackton F. Mtula
7. Ms. Zippy Ngure