Certificate in Front Office Operations


This is one and half years course programme that prepares students to effectively work in a hotel as Receptionist, Guest Relations Officers, Reservation officers, cashiers and Front Office Accounts Auditors. The students are equipped with knowledge in practical training at our adjacent Utalii Hotel before being attached for three months to various Hotels in Kenya.After successful completion of the industrial training the students graduate with a certificate in Front Office Course.

Course Topics

Year 1

  • Front Office Procedures I
  • Front Office Accounts IFront Office Accounts I
  • Introduction to Tourism
  • Introduction to Food and Beverage Knowledge
  • Introduction to Hospitality Industry
  • Basic Language (JFIG) I
  • Basic IT
  • Front Office Procedures II
  • Introduction to Financial & Cost Accounting
  • Basic Language (JFIG) II
  • Business Communication
  • Manual Accounting
  • Hotel Information systems I
  • Food & Beverage Control I
  • Front Office Operations Procedures
  • Hotel Information systems II
  • Intermediate Language I
  • Environmental Studies
  • Leisure and Recreational Studies
  • Social Aspects of Tourism
  • Utalii Hotel Practical


Year 2

  • Front Office Accounts II
  • Intermediate Language II
  • Human Relations
  • Advance Food & Beverage Control
  • Introduction to Entrepreneurship
  • Utalii Hotel Practical (Project)
  • Industrial Training


Career Opportunity

After Graduating, students are expected to work in Hotel Front Office as Receptionist, Cashiers, Guest Relations officers, Telephone operators and Front office accounts Auditors. In some cases the graduates have found jobs in other hospitality service industries such as the Airlines, Banks and Hospitals.


Entry Requirements

KCSE Aggregate C- with, English C- and Mathematics/Business Studies D+ or any other equivalent qualification or KUC graduates of short course: Reception Techniques may apply provided they passed with Distinction or Credit OR 2nd Division at Credit


  • Mr. Fredrick M. Runye – Head of Department
  • Mr. Kevin Odongo
  • Ms. Christine Mwiti
  • Mr. James Kamau
  • Ms. Zippy Ngure